1. General Rules
1.1 WoopWin Casino occasionally offers bonuses, rewards, promotions, competitions, cashback, and/or gifts (“promotions”). These promotions will be governed by these General Bonus Terms and Conditions (“General Bonus T&Cs''). Each promotion will have its own specific terms and conditions outside the General Bonus Terms and Conditions. By participating in any promotion and agreeing to receive bonuses offered by WoopWin Casino, you automatically consent to comply with our general bonus terms & conditions.
1.2 Offers are limited to one Offer per Player (one Offer per household address, shared computer or shared IP address, email address, telephone number, and payment method). WoopWin Casino reserves the right to suspend or close any account suspected of being a duplicate and confiscate the assets of the relevant account.
1.3 If no other information is given, the minimum qualifying deposit to be able to get a bonus is 20 EUR (or equivalent in another currency). The maximum amount of the bonus varies depending on the promotion/campaign.
1.4 All bonuses issued by WoopWin Casino can only be used for games and cannot be transferred or paid out unless the specified bonus conditions for the bonus campaign are fulfilled.
1.5 WoopWin Casino reserves the right to add, remove or alter any promotional/bonus details or terms at any time.
1.6 You must regularly check the bonus terms and conditions for any amendments or updates.
1.7 We may make terms and conditions available in various languages for our customers’ convenience. In case of any discrepancy between the English and non-English versions of these terms and conditions, the English version will prevail.
1.8 Unless otherwise stated, active bonuses must be wagered within 30 days of issue. Otherwise, both bonus funds & winnings associated with the relevant bonus will be forfeited.
1.9 Bonuses on the site are typically assigned based on their presence in a player's profile. If a bonus is not intended for a certain player, it usually won't show up in the 'available bonuses' section of their profile. However, errors can occur, leading to accidental bonus dispatches via email, SMS, or other communication methods, or even mistakenly appearing in the player's bonus section. If this happens, such unintended bonuses and any winnings resulting from them may be forfeited, as they weren't meant for that particular player.
1.10 Bonus money is free money intended to help you enjoy WoopWin Casino; it is not to be withdrawn once received. To prevent you from withdrawing your bonus funds instantly, WoopWin Casino (as well as other casinos) requires so-called “wagering” of the bonus money. The wagering coefficient indicates the number of times you need to place the bonus amount.
1.11 You may not place any bets that exceed the maximum bonus bet size when having an active bonus. The maximum bet size is 5 EUR (or equivalent in any other currency), per bet/spin or equivalent unless it is stated differently in the specific terms and conditions tailored to each bonus campaign. Please note that you are responsible for ensuring you know the maximum bonus bet size. For cases where bets are deemed to have exceeded the maximum bonus bet size, an account may be reviewed, and the bonus funds confiscated and winnings, if any, voided.
1.12 Cash bonuses, free money bonuses and Cash Drops, both with and without wagering requirements, have a maximum allowed withdrawal of five (5) times the bonus amount. For promotional deposit bonuses, including the Welcome Bonus and Wednesday Reload Bonus, the maximum allowed withdrawal from bonus winnings is limited to fifteen (15) times the bonus amount.
1.13 Players from the following countries are not entitled to receive the Welcome Bonus(es): Poland, Lithuania, Bulgaria, China, Georgia, India, Indonesia, Moldova, Pakistan, Romania, Russia, Slovakia, Turkey, Ukraine, and the United States.
1.14 Not all payment methods qualify for bonuses. If eligible, when selecting the method in the cashier, the bonus will appear for selection. For further information, you can always contact our Customer Support.
1.15 Real balance is used for bets first. Only when the amount on the player's real balance equals zero, they start playing for bonus money.
1.16 If you have decided not to participate in a promotion(s), you must contact WoopWin Casino Customer Support and request cancellation of the bonus before placing any bets.
1.17 The player has the right to cancel a bonus campaign from their account. Any winnings generated by the bonus money will also be cancelled. Cancelling a bonus campaign differs from terminating a campaign. A final is considered when the player has finished playing and requested a withdrawal, and that withdrawal has been approved.
1.18 Bonuses and Free spins that are given from our support or our live agents or goodwill bonuses/free spins of different kinds may have wagering requirements and limits for allowed withdrawal amounts.
1.19 If your bonus is 'non-sticky', you can withdraw your real money balance before meeting the bonus wagering requirements. However, doing this will mean you lose any funds in your bonus balance. If the wagering applies to both your deposit and bonus, and you choose to forfeit, then both your cash balance and bonus will be removed.
1.20 If you run out of deposit money and the bonus money attached to it before fulfilling the wagering requirements, your account will be cleared of any remaining wagering requirements.
1.21 WoopWin Casino bonuses are intended for recreational playing only. Improper use of the bonuses and promotional abuse will not be tolerated. We reserve the right to take the following actions against bonus abuse (list not exhaustive):
- Revoke and/or cancel any Bonuses and Bonus winnings that we regard as having been gained by misuse of the system.
- Ban such players from receiving further Bonuses.
- Suspension or Closure of the account.
Abuse may include, but is not limited to:
- Using multiple Accounts.
- Evidence that an offer is being claimed or benefits the same person or group of persons, acting in an attempt to defraud us.
- Wagering bonuses on excluded Games.
- Co-operation, collusion, or organization of bets from the same source.
- Manipulation of software, exploitation of loopholes, or other behaviours which amount to deliberate cheating.
- Hiding IP addresses or using VPN(s).
- Delaying game rounds in any game, including free spins and bonus features, to a later time when you have wagering and non-wagering requirements.
- Using strategies that take advantage of any software bug or failure or on the built-up value during real-money play.
1.22 Abuse of offered bonuses or free spins will not be tolerated. Bonuses and free spins are intended for play. Players are not allowed to collect and/or combine bonuses. If any abuse is detected, all winnings will be forfeited, and the bonus will be inactivated. Deposits may be returned to the player´s account.
1.23 Before any withdrawals can be processed, we must first examine your gameplay for any eventual discrepancies. To achieve fair play regarding the use of bonuses, bets played with the sole intention of receiving the bonus on its own back as winnings will be considered a discrepancy in the gameplay. This refers to betting for equal or low-marginal payouts. If WoopWin Casino finds any irregularities in the pattern of gameplay, it reserves the right to withhold any withdrawals and/or confiscate all winnings, and if prudent, after the bonuses have been annulled, to return the player’s deposits without necessarily having to inform the player about this.
1.24 A so-called Bonus Hunt (collecting game bonuses with an active bonus in the account, to play those game bonuses in a row at a specific time) is not allowed, neither with an active bonus nor with winnings arising from playing with a bonus. If the casino deems this to be true, all winnings will be voided, and WoopWin Casino will return the player’s last deposit to their account.
1.25 If a player violates the terms of an offer or promotion, or if there is a reasonable suspicion that a series of bets by a player or group of players are made in such a way that there is a suspicion that a manipulation of the outcome has been attempted of the welcome bonus or other types of offers guaranteed to players, or a group of players, regardless of outcome, WoopWin Casino reserves the right to withdraw the offer and remove the bets paid with bonus or bonus winnings.
1.26 We prohibit player collusion and do not allow any kind of robots or programmed devices to participate in gameplay.
1.27 If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Account, or withhold payment of your winnings and apply such funds on account of any damages due by you.
1.28 If WoopWin Casino considers any player to have cheated, taken unfair advantage of bonuses or in other ways have acted in bad faith in relation to a promotion offered on the site, we reserve the right to block or permanently close the player's account. In the event of this, WoopWin Casino is not obligated to refund the player's assets on the account, and all will be confiscated.
1.29 We may reclaim any Bonus that has been awarded in error in accordance with the General Terms and Conditions.
1.30 We may make amendments to an Offer to correct typographical errors or improve understanding, and we reserve the right to amend or terminate an offer if required for legal and/or regulatory reasons.
1.31 WoopWin Casino reserves the right to ban a player from participating in promotions at any time without the obligation to provide any reasons behind such a decision.
1.32 If a player fails to claim a deposit bonus or forgets to do so and intends to play with the bonus, they must contact Customer Support before placing any bets to request an adjustment of the balance.
1.33 Game winnings from spins or game rounds initiated with bonus funds but completed with real money after the Bonus has been wagered, lost, or forfeited will be removed and may result in your account being closed for bonus abuse.
1.34 When a bet uses a cash balance as well as a bonus balance, it is referred to as a “mixed bet”. In this case, all of the winnings are credited to the bonus balance.
2. Specific Promotions
2.1 Free Spins
2.1.1 For free spins credited with a deposit, the maximum winning withdrawal cap is 150 EUR (or the equivalent in any other currency).
2.1.2 Free Spins granted without a deposit requirement as a goodwill gesture or as part of a marketing campaign while the player is actively playing on the website are subject to a maximum withdrawal limit of 50 EUR (or the equivalent in any other currency).
2.1.3 Free Spins granted upon account registration with no deposit required are subject to a maximum withdrawal limit of 50 EUR (or the equivalent in any other currency). To initiate a withdrawal, a deposit may be required in accordance with the minimum withdrawal limits set out in the Terms and Conditions.
2.1.4 Unless otherwise stated, Free Spins do not carry a wagering requirement.
2.1.5 Free spins can only be used in the specified game (or games) and cannot be transferred to other games.
2.1.6 Free spins must be used within 24 hours from being credited to the Player’s account.
2.2 Wager Free Bonuses
2.2.1 When playing with a wager-free bonus offered by the casino, through a promotion/campaign or as a goodwill gesture from any member of the team, you are allowed a one-time withdrawal request (which will void the current bonus). In the case where funds remain in the balance, it will be considered as a win generated by your bonus, and the bonus terms & conditions continue to apply.
2.3 Cash Drops
2.3.1 Cash drop has a one (1) time wagering requirement. If the Cash drop is not used within seven (7) days, it will be forfeited.
2.4 Instant Bonuses
2.4.1 From time to time, support agents might consider awarding free bonus money or free cash as an act of goodwill in a case-by-case scenario. In such cases, and independently of the type or amount of bonus given, the maximum win resulting from that bonus cannot exceed five (5) times the value of the original released bonus amount.
2.4.2 You can apply for reload bonuses only if you have no pending withdrawal.
2.4.3 Unless stated in the individual promotional terms, the welcome bonus terms shall apply to all reload bonuses.
2.4.4 When playing with a Non-Sticky bonus offered by the casino, through a promotion/campaign or as a goodwill gesture from any member of the team, you are eligible to request a withdrawal after meeting the wagering requirements or by forfeiting the bonus, as long as no Bonus Money has been used.
2.5 Welcome Offer
2.10.1 To qualify for the Friday Free Spins promotion, players must make a minimum deposit of 20 EUR (or the equivalent in any other currency) between Monday 00:00 UTC and Thursday 23:59 UTC of the same promotional week.
2.10.2 Eligible Free Spins are credited every Friday at 18:00 UTC and remain valid until Sunday at 23:59 UTC. Any unused Free Spins will expire after this time.
2.10.3 Winnings generated from the Friday Free Spins promotion are credited directly to the player's cash balance and are not subject to any wagering requirements.
2.10.4 The maximum withdrawable winnings from the Friday Free Spins promotion are 250 EUR (or the equivalent in any other currency). Any winnings exceeding this amount will be forfeited.
3. Other Terms
3.1 Some of our occasional promotions might be automatic match bonuses, meaning that, instead of claiming the bonus in the cashier, the bonus is automatically credited into the player’s account once the deposit has been successfully made.
3.2 Any offer is non-transferable.
3.3 To opt out of receiving an automatic bonus, please reach out to our support team after making your deposit. In some cases, certain bonuses can be removed upon request. It's crucial to note that to have a bonus removed, you must contact our Customer Support before placing any bets or commencing the wagering process for the bonus.
3.4 Different games and game types contribute towards fulfilling wagering requirements to different extents. For instance, if a game type delivers 100% towards wagering, it means that if you bet 1 EUR, 1 EUR will count towards completion of the wagering (or the equivalent in any other currency).
3.5 Below are the games’ bonus wagering contribution rates:
- Slot games: 100% (aside from the list below, which we reserve the right to update and forfeit any winnings if bonus funds are wagered on these games.)*
- All other games: 0%
*With an active bonus the following games are strictly forbidden to play: Sportsbook, Crash Games, Table Games, Video Poker, Jackpot Games, Live Casino and the following slot games: 1429 Uncharted Seas, Beautiful Bones, BIG Bamboo, Bonanza, Book of 99, Born Wild, Cherrypop, Da Vinci’s Treasure, Danger High Voltage, Dead or Alive, Dead or Alive 2, Deadwood, Folsom Prison, Gold Bar Roulette, Immortal Romance, Jack Hammer 2, Jammin Jars, Jammin’ Jars 2, Jokerizer, Karen Maneater, Le Kaffee Bar, Lost Relics, Moon Princess, Moon Princess 100, Moon Princess Trinity, Mystery Joker 6000, Peking Luck, Razor Shark, Razor Returns, Reactoonz, Reactoonz 2, Remember Gulag, Rise of Olympus, Rise of Olympus 100, Royal Mint, San Quentin xWays, Secret of the Stones, The Dog House, The Dog House Dice Show, The Dog House Megaways, The Dog House Multihold, Tombstone RIP, Valley of The Gods, Victorious, Victorious Max, Vikings, Wanted Dead Or A Wild, Who wants to be a Millionaire, Wild Swarm. In case this is breached, the bonus and any potential winnings derived from the bonus will be forfeited.
3.6 We reserve the right to update this list and forfeit any winnings if bonus funds are wagered on these games.
3.7 The stake size on any game with a "bonus buy" or "feature buy" option will count as the total cost of the spin, not the stake or value of the game round the feature or bonus is played at. For example, Money Train at 1 EUR stake, the bonus buy is 80x (80 EUR), so the bet size for this round would be 80 EUR (or the equivalent in any other currency).
3.8 Although the wagering rules listed above are WoopWin's default wagering settings, the player’s participation in certain promotions activates a special wagering mode for these promotions’ bonus money. For example, table games, excluded from wagering by default, might become the only type of games eligible for wagering bonus money within special promotions for table games. Any promotion with an irregular wagering mode will have an accurate description of this mode in its terms and conditions.
3.9 WoopWin reserves the right to remove any unused bonus funds if a Player has not logged into their account for a continuous period of two (2) months.